Return Policy
Seller: Xomtyraxcrexalon, Nya Tanneforsvägen 56, 582 42 Linköping, Sweden.
Last updated: · Effective reference date:
Right of withdrawal
If you qualify as a consumer under EU rules, you may withdraw from a distance contract within fourteen days of receiving the goods, subject to the hygiene exceptions below.
Sealed goods
Food supplements are sealed for safety. The right of withdrawal ends when sealed packaging has been opened after delivery, where opening makes the goods unsuitable for return under applicable law.
Defective or incorrect items
If you receive a damaged parcel, missing items, or a shipment that does not match your order documentation, contact us promptly using the footer identifiers. We will outline evidence steps and available remedies under consumer law.
Return process
| Step | What to provide | Outcome |
|---|---|---|
| Notify us | Order reference, description of the issue, photos if relevant | We confirm eligibility and instructions |
| Ship items | Follow packaging guidance we send | Carriage may depend on the reason for return |
| Refund | Bank details when required | Processed after inspection where applicable |
Refund timing
Approved refunds are initiated without undue delay and, in standard consumer cases, within fourteen days from the day we receive the returned goods or proof of return, unless a lawful deduction applies.
Statutory rights
This policy does not limit mandatory statutory rights that apply in your country.
Cross-border orders
If you order from outside Sweden, import duties, customs handling, or local return rules may apply in addition to this policy. Practical limits are explained in your order confirmation where relevant.
Contact
Use the contact form on the home page or the identifiers listed in the footer to start a return conversation.